Listening.
It’s something we can all improve upon.
Nicole Morgan, a public relations professional, recently posted four ways that P.R. pros can be better listeners. Although her tips were pointed to those who primarily work in the world of promotions, her tips are ones that we could all benefit from.
How can we be better listeners?
Here a few helpful suggestions from Morgan, and prdaily.com, to try out:
1. Maintain eye contact. Try to not get too lost in their eyes, but keep a healthy level of eye contact to let the speaker know you’re not only there, you’re paying attention. According to a study conducted by Cornell University, maintaining eye contact builds a connection between two people. To avoid distractions, put your phone away and shut off your laptop.
2. Listen between the lines. Nonverbal communication resonates as much as verbal exchanges do. When listening, pay attention to facial expressions, tone of voice and gestures. Sometimes a speaker means one thing, but their body language says something else. Picking up on these cues can bring a more well-rounded understanding of what someone is saying.
3. Don’t interrupt. When an idea or solution comes to mind, we try to get it out as quickly as possible before we lose it. Interrupting someone sends the message that you don’t care what that person has to say, which can cut a conversation short. This action could ultimately lead to you missing out on important information you could have received if you would have held out on commenting and listened.
4. Give regular feedback. Let the speaker know that you’re listening by reflecting their feelings. “That’s exciting!” “I’m so sorry to hear that.” “I understand why you must be confused.” You can also give the occasional nod and “hmm” to show that you are indeed paying attention.
The next time you strike up a conversation, integrate these practices into your listening. You will be amazed at how much more information you may pick up.
Read more at prdaily.com: https://www.prdaily.com/Main/Articles/22064.aspx